Last updated August 22, 2026
Refund & Cancellation Policy
This policy explains how cancellations and refund requests work for Woofly purchases made through Apple or through a Polar-hosted web checkout.
App Store Purchases
Apple processes iPhone and iPad purchases. Manage or cancel the subscription in your Apple ID subscription settings. Refund requests must be submitted to Apple at https://reportaproblem.apple.com/. Woofly cannot approve, deny, or issue refunds for Apple charges.
Web Purchases Through Polar
Polar is the Merchant of Record for web purchases. You can cancel through the customer portal or the link in your Polar receipt; access continues through the paid period. For a first web subscription charge, you may request a refund within 14 days if paid features have not been substantially used. Later renewals are not covered by this first-purchase window. Contact support with the purchase email and receipt or order reference. Do not send card details.
Trials And Cancellation Timing
Cancel before a trial ends to avoid the first charge. Cancellation stops future renewal; it does not normally reverse a charge that has already completed. Any mandatory consumer rights that apply in your location remain unaffected.
Contact
Refund questions can be sent to long131005@gmail.com.