Last updated August 22, 2026

Delete Your Woofly Account

Woofly has its own Firebase account, separate from Softpaw. Deleting it permanently removes this Woofly identity and its Woofly cloud data. It does not delete a Softpaw account.

Delete In The App

Open Woofly, go to Profile, and choose Delete Woofly account. Review the person-only deletion and household-continuity notice, then confirm. If you cannot sign in or complete the in-app flow, email support from the address associated with the account.

What Deletion Does

Deletion removes only the requesting person’s Woofly Firebase identity and their private or attributable Woofly cloud records, subject to limited retention needed for security, fraud prevention, legal obligations, and backup rotation. If other people remain, the household and shared care data remain and ownership transfers deterministically to a surviving member. The household is deleted only when no people remain. Softpaw is a separate product and is not deleted.

Subscriptions Are Separate

Deleting the Woofly account does not automatically cancel an Apple or Polar subscription, and it does not delete Softpaw. Cancel Apple billing in Apple ID settings. Cancel Polar billing through the customer portal or receipt link.

Request Help

Account-deletion requests can be sent to long131005@gmail.com. We may verify account ownership before acting.